Channel
Live Chat
First response: within 3 minutes
Resolution target: 15 minutes
ACE365 Support: Fast help and secure solutions
If you have a problem from Dhaka or another city, get quick replies at ACE365 Support via live chat, customer support and account security information are kept in one place here
Download ACE365 APKHow fast is ACE365 Support response time
Chat opening reveals the speed of responses; Bangladesh users usually get the first reply within 3 minutes
Complex tickets take a bit longer, but most issues progress within 1 hour, especially login and verification
Channel
Email support
First response: within 30 minutes
Resolution target: 4 hours
Channel
Account security ticket
First response: within 10 minutes
Resolution target: 1 hour
Channel
Billing and Payment
First response: within 5 minutes
Resolution target: 30 minutes
How ACE365 Help measures time
One evening a user reported login issue with Nagad; the first response came within 4 minutes after opening the ticket, then the solution progressed after reviewing the screenshot
The times shown on this page are not just words; for each case, the first response, follow-up, and final solution are documented separately
Choose contact method
Live Chat
When you need to talk quickly, live chat is the easiest way; many Dhaka users get quick responses here at night
Go to chatAccount security
If you have questions about passwords, devices and OTP, this channel helps; quick guidance is available in the verification steps on linked profiles of bKash or Rocket
See securityQuick follow-up
Two messages on the same ticket keep context, so you don't have to start over, and the issue doesn't hang
Get follow-upWhat to do for login and account security
If ACE365 Login doesn't work, first check the password and network; with old cache, the same issue often appears in Dhaka or Chattogram
If changing the browser doesn't solve it, provide the last login time and device name in the chat so the team can pinpoint the cause in one step
ACE365 Support FAQ
How long does live chat usually take?
Most questions get the first answer within 3 minutes; more time may be needed for complex security issues
What to do if you forget your account?
Enter the registered phone number, last login time, and device used to speed up verification
Does reporting issues with bKash or Nagad help?
Yes, during payment, if you provide the amount and transaction ID, the team can quickly identify where it's stuck
ACE365 Support statistics
4.6 / 5
Average rating
29,214
Reviews
203,216
Active users
99.6%
Uptime
Get help faster with the ACE365 App
With the mobile app, viewing tickets, opening chat, and receiving notifications are easier; many users in Bangladesh get work done on small screens
Download ACE365 App